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All cancellations must be made within 7 days of delivery to yourself (the customer)

All cancellations must be presented in writing or in any other medium other than phone calls within 7 days of delivery to yourself (the customer) this does not include telephone calls. After the 7 day period and up to 90 days after transaction exchanges will only be issued.

Goods returned for no apparent reason will be subject to a re-stocking charge of 15% of the total value of sale. This does not affect your statutory rights, goods returned within 7 days will not be charged.

All goods Must Be cancelled within 7 Days of delivery

Where possible all returned goods must be with original packaging, have original invoice and be un-used. Refunds WILL NOT be given if product is altered, used in any way or original paper work is missing. If the goods have been changed in any way by you the customer refunds will not be given.

Return postage will always be met by the customer unless the goods do not conform to the contract of sale.

In the event of a goods exchange, free postage is offered only once on original order the customer will be charged £2.00 for second postage unless a mistake has been made by Dream Cream Ltd in this case all costs will be covered by Dream Cream Ltd.

In the event of a refund the full payment for goods will be returned to the customer no longer than 30 days from original transaction.

We send all our goods via Royal Mail. We use 1st class, 2nd class and 1st class recorded services.

All smaller less expensive goods are sent 1st class or 2nd class which means the postal service will most probably post them through the customer's letter box. Unfortunately this does not give the customer a chance to inspect the goods for damage in transit if you receive an item from us which has been sent 1st class or 2nd class unsigned and is damaged in transit please inform us immediately. We apologise for any inconvenience caused.

Larger items and 1st class recorded items will be handed to the customer or agent in person this giving an opportunity to inspect the goods for transit damage. If the goods are found to be damaged in transit the please refuse the goods then the carrier will bear the cost of return to us and will keep your delay to a minimum.

The above only applies to goods damaged in transit and not goods received in error.

By paying for goods from Dream Cream Ltd then you agree to all terms and conditions please Click HERE to view our Full Full Terms and Conditions


Any questions or queries please contact us and we will be only to happy to help.
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None of the above affects your statutory rights.

Please Send all Returned goods to Dream Cream Ltd, Unit 67, 792 Wilmslow Road, Didsbury, Manchester. M20 6UG


Copyright © 2012 Dream Cream Ltd. All rights reserved.
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